We have a no refund policy. We will gladly exchange a purchase for another item in the store or issue a store credit within 14 days of the original purchase date. Non-exchangeable purchases include special orders, custom jobs, clearance merchandise, and layaways. Merchandise that has been altered in any way is not eligible for return or exchange. This includes but is not limited to sizing, engraving, change in stones, etc. Merchandise that has been worn is not eligible for return.